Refund Policy:If you are for any reason not entirely satisfied with your purchase we are happy to offer a 7 day refund and exchange policy.
You must return the goods to us within 7 days of the date shown on the receipt in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your proof of purchase - only then will we be happy to issue a refund.
However, please note that Earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at Little 15 Jewellery.
Little 15 Jewellery does not accept any responsibility for postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service. Postage cost will not be refunded. Exchanges are possible, but postage will be charged for the item sent out in exchange.
Return to:
Little 15 Jewellery
44 Humberstone Road
London
E13 9NJ
info@little15jewellery.co.uk
Refunds will be made upon receipt of correctly returned items.
Regrettably special customer orders and bespoke made items are exempt from the refund policy.
Defective and damaged items
If you should receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible. We will help you to resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid.
FAULTY GOODS OR INCORRECT DELIVERY
If you should receive a faulty, damaged or incorrect item, please notify us within seven days.
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email info@little15jewellery.co.uk quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.
JEWELLERY WHICH DEVELOPS A FAULT AFTER PURCHASE
If your jewellery develops a fault after delivery please email info@little15jewellery.co.uk for further info and advice.
Faulty Items have to be returned to Little 15 Jewellery with proof of purchase and will be inspected to identify the manufacturing fault. In most cases this means we will return your item to the designer for a further opinion.
Where possible items may be repaired, but only where such items are deemed faulty or repairable. We understand that jewellery can have sentimental value and therefore we will always try and reach the best solution for our customers.
Should the jewellery deemed to have developed a fault due to normal wear and tear or accidental damage you may be charged for the repair.
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